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ProPM Logo Manage Communications    
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The Manage Communications process is the process of;

  • As defined by the Communications Management Plan;
    • Creating
    • Collecting     
    • Distributing
    • Storing      
    • Retrieving 
    • Ultimate disposition
    • Project Information

The key benefit of the manage communications process is that it enables;

  • An efficient communications flow;
    • Between project stakeholders.

Communication management best surpasses distribution of relevant information;

  • Seeks to ensure that the info being communicated to project stakeholders;
    • Has been appropriately generated.
    • Has been received and understood.
  • Provides opportunities for stakeholders;
    • To make requests for further information, clarification & discussion.

Techniques & considerations for effective communication management include;

  • Sender-Receiver Models:  Incorporating feedback loops;
    • To provide opportunities for interaction / participation.
    • To remove barriers to communication.


  • Choice of Media:  Situation specific communication decisions about;
    • When to communicate in writing versus orally.
    • When to prepare an informal memo versus a formal report.
    • When to communicate face to face versus by e-mail.
    • Writing Style:  Appropriate use of active versus passive voice;
    • Sentence structure & word choice.


    • Meeting management Techniques:  Preparing an agenda & dealing with conflicts.
    • Presentation Techniques:  Awareness of the impact of body language & design of visual aids.


    • Facilitation Techniques:  Building consensus & overcoming obstacles.
  • Listening Techniques:  Listening actively;
    • Acknowledging.
    • Clarifying.
    • Confirming Understanding.
    • Remove barriers that adversely affect comprehension.
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Communications Management          
Manage Communications          
Process Inputs          
Communications Mgmt. Plan          
Work performance reports          
enterprise environmental factors          
organizational process assets          
Tools and Techniques          
Communication technology          
Communication models          
Communication methods          
Information Mgmt. Systems          
Performance reporting          
Process Outputs          
Project communications          
Proj. Mgmt. Plan Updates          
Proj. doc. updates          
Org. Proc. Assets updates          
Process Benefits          
Managing communications enables an efficient communications flow between project stakeholders.          
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