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The Control Quality Process consists of monitoring & recording results;

  • Of executing the quality activities, in order to;
    • Assess performance.
    • Recommend necessary changes.

The key benefits of the Control Quality process include;

  • Identifying causes of poor processes or product quality;
    • Recommending and/or taking action to eliminate them.
  • Validating that product deliverables & work meet the requirements;
    • Specified by stakeholders for final acceptance.

Controlling quality uses a set of operational techniques and tasks;

  • To verify that the delivered output will meet the requirements.

Quality assurance should be used during planning & execution phases;

  • To provide confidence that stakeholder requirements will be met.

Quality CONTROL should be used during execution and close phases;

  • To formally demonstrate, with reliable data, customer/sponsor acceptance criteria met.

The PM team may have a working knowledge of the statistical control processes;

  • To evaluate data in the control quality outputs.
  • Good to distinguish the following terms;
    • Prevention (keeping errors out of processes.)
    • Inspection¬† (keeping errors out of hands of the customer.)
    • Attribute sampling (the result conforms or does not conform.)
    • Variables Sampling (the result is rated on a continuous scale measuring degree.)


    • Tolerances (specified range of acceptable results.)
    • Control limits (ID boundaries of common variation in stat. stable process or performance.)
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Quality Management          
Monitor and Control          
Control Quality          
Process Inputs          
Project Management Plan          
Quality metrics          
Quality checklists          
work performance data S          
Approved CRs          
Project documents          
organizational process assets          
Tools and Techniques          
Seven basic quality tools          
Statistical sampling          
Approved CRs review          
Process Outputs          
Quality Con. Measurets.          
Validated changes          
Verified deliverables          
Work Performance Info.          
Change Requests          
Proj. Mgmt. Plan Updates.          
Proj. doc. updates          
Org. Proc. Assets updates          
Process Benefits          
1) Identify causes of poor processes or product quality & recommend / take action to eliminate them.
2) Validate that product deliverables & work meet requirements specified by stakeholders for final acceptance.
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